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Description:ITS Incognito offers independent assessment of customer service, call handling and sales skills through the implementation of Mystery Shopper programmes.
We are a leading provider of Mystery Shopper programmes for the Hospitality industry in Europe; evaluating hotels, conference & banqueting venues, private member clubs, restaurants, bars, leisure clubs, spas and tourist attractions. Our Mystery Customer audits can also be adapted to suit other customer service providers such as theatres,...

Specialties:Mystery Shopping, Quality Assurance Audits, Hotel Mystery Guest Visits, Mystery Dining, Mystery Customer Room Reservation Calls, Mystery Drinking, Mystery Customer Event Enquiry Calls, Hotel Video Mystery Shopping, Health Club & Spa Enquiry Calls and Visits


Company size:51-200 employees

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