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Company Profile

Industry:Computer Software

Site:eptica.com

Description:Eptica is a leader in multichannel and multilingual customer interaction management software, covering the email, web, social media, web chat and agent channels. Available on premise or as a Software as a Service (SaaS) solution, the Eptica Customer Engagement suite enables organizations to improve engagement with customers, increase efficiency and drive sales by delivering fast, consistent and personalized responses to their queries, through their channel of choice.
The Eptica customer...

Specialties:Multi channel Customer Interaction Software, Multichannel Customer Experience, Multichannel Customer Engagement Software, Web Self-service, Customer Service, Knowledge Management, Email Management, Fax-Letter- SMS, Web Chat, Live Chat, Social Customer Service

Founded:2001

Company size:51-200 employees


Who has worked at Eptica

Position at Eptica Previous job position
Laurent Baudron
Ingénieur Commercial
This is my Business

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