CONVERGYS CUSTOMER MANAGEMENT GROUP INC
201 East Fourth Street, Cincinnati, OH
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David Markle Mc Lean, VA
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| United States Patent | Inventor | Appl. No. | Assignee |
|---|---|---|---|
|
#6718017 Apr 6, 2004 Filed: Apr 9, 1999 |
Timothy M. Price (Rockville, MD) Nicholas K. Unger (Vienna, VA) David E. Markle (McLean, VA) John R. Ramsay (Herndon, VA) Joshua T. Gray (Reston, VA) | 09/288677 |
Convergys Customer Management Group, Inc. (Cincinnati, OH) |
| International Classification: | H04M 165 | 379 8822, 379 8817, 37920103 |
Patent:
System and method for creating and controlling interactive voice response applications
Abstract:
A system and method allows a customer company to create, modify and control interactive voice response (IVR) applications from a remote location. In one embodiment, a first IVR application is used to ...
Claim:
What is claimed is: 1. A system for generating an interactive voice response application, comprising: a memory device; and a processor connected to the memory device and to a communications...